Launch a Support Offer Your Clients Will Actually Buy
InfraSteady helps software agencies package, sell, and deliver post-launch support with staged onboarding, governed automation, and white-label reporting. We are built for agencies with modern delivery workflows and client environments that can be supported in a repeatable, governed way.
The Problem Every Agency Faces
Without InfraSteady
- ✗Senior engineers pulled off billable work to fix old client issues
- ✗Support requests handled ad-hoc — no process, no visibility
- ✗No clean support package, pricing model, or collateral to help clients say yes
- ✗Past clients churn or leave bad reviews when things break
With InfraSteady
- ✓A real support offer with launch templates, approval rules, and pilot structure
- ✓Read-only audits and watch mode lower friction with clients and security reviewers
- ✓White-label reports and updates make support visible under your brand
- ✓Monthly coverage expands from pilot audits into recurring support revenue
How the Partnership Works
Define the Support Offer
We help your agency define support packages, approval rules, pilot scope, and the white-label materials you will use with clients.
Audit 2-3 Client Environments
Start read-only. InfraSteady audits code, security posture, infrastructure, and documentation gaps so you can scope support safely.
Start Watch Mode and Assist
Agents monitor, scan, triage, and prepare fixes. Sensitive actions stay approval-gated until the client and agency are comfortable going deeper.
Expand Into White-Label Support
Turn successful pilot audits into recurring support coverage with branded reporting, quarterly reviews, and a repeatable client-support process.
Best Fit Environments
Full-Fit
GitHub-based repos, clear CI/CD visibility, mainstream hosting, usable telemetry, and auditable production access.
Partial-Fit
Good repository workflows but telemetry, access controls, or hosting standards still need enablement work.
Non-Standard
Weak observability, bespoke hosting, or standing manual server access. These are audit-first or custom-scope accounts.
GitHub is our default repository standard, and OpenTelemetry is our preferred observability model. Early on, agencies can still be a fit without OpenTelemetry if their telemetry and access patterns are predictable enough to support safely.
Built for Trust, Not Just Automation
Read-Only First
Roll out audits and watch mode before requesting write access or deeper operational permissions.
Approval Matrix
Document what agents can suggest, what they can prepare, and what requires agency or client approval.
No Client Poaching
We operate behind your brand and do not try to own your client relationship or expose your pricing.
Branded Reporting
Reports, updates, and reviews are ready for client conversations and reinforce your agency's value.
Production Access Policy
We standardize around the least-friction, most-auditable operating model possible. That keeps delivery safer and makes the business easier to scale.
Start with a Tight Pilot, Not a Big Rollout
Define the support model, audit 2-3 client environments, and use the findings to shape recurring monthly coverage.