The 4-Phase Model
A systematic approach to understanding, stabilizing, and scaling your infrastructure.
Phase 1: The Takeover (Onboarding)
"We don't just get login details; we inherit the responsibility."
A mandatory deep-dive to ensure your software is supportable.
Deliverables:
- • Code Quality Audit
- • Security Vulnerability Scan
- • Infrastructure Map
- • "The Runbook" (Documentation creation)
Phase 2: "Peace of Mind" Retainer
The invisible work. Proactive maintenance and monitoring that keeps your systems running smoothly.
Features:
- • Proactive Dependency Updates (Node/Rails/Python versions)
- • 24/7 Uptime Monitoring
- • Daily Off-site Backups & Recovery Testing
- • SSL & Domain Management
Phase 3: Incident Response
When things break. Fast response times backed by SLAs and clear communication.
Features:
- • SLA-backed response times
- • Root Cause Analysis (RCA) reports
- • Critical Bug Fixes (Break/Fix)
Phase 4: Growth & Strategy
Preventing stagnation. Strategic planning that evolves with your business.
Features:
- • Quarterly Strategy Reviews
- • Small Feature Development (Block of Hours)
The Takeover Process
Transitioning infrastructure ownership is delicate. Our Takeover process ensures nothing falls through the cracks.
Discovery
Map all systems, credentials, and tribal knowledge
Shadow
We observe current operations alongside your team
Parallel
Dual-ownership period with clear escalation paths
Ownership
Full responsibility transfers to InfraSteady