A Staged Engagement Model
InfraSteady is priced the way agencies actually launch support: agency setup first, client audits second, recurring monthly coverage third.
Agency Launch
Set up the support offer, rollout model, and branded materials before client expansion.
- ✓White-label setup
- ✓Support package framing
- ✓Approval matrix and pilot scope
- ✓Client-facing collateral guidance
Client Audit
Read-only discovery and risk assessment for each client environment before monthly coverage begins.
- ✓Code and infrastructure discovery
- ✓Security and dependency findings
- ✓Risk-prioritized summary
- ✓Recommended support scope and permissions plan
Monthly Coverage
Coverage expands from low-friction watch mode into deeper white-label support as trust grows.
- ✓Watch: read-only monitoring and branded reporting
- ✓Assist: triage, dependency PRs, and remediation preparation
- ✓White-Label Support: deeper reporting, reviews, and limited human escalation
Coverage ranges depend on environment complexity, approval model, technical fit, and level of human escalation required. Standard-fit environments stay on simpler package pricing; bespoke access models and low-standardization environments may require enablement work or custom scoping. Talk with us to scope your pilot.
How Standardization Affects Pricing
Standard Fit
GitHub-based workflows, usable telemetry, and auditable access patterns fit the cleanest package pricing and the deepest automation path.
Needs Enablement
If telemetry, CI/CD visibility, or access controls need cleanup, we may recommend a one-time standardization step before broader monthly coverage.
Custom Access
Bespoke hosting, standing SSH/VPN access, and manual production workflows are supported only selectively and usually priced as custom-risk work.
Why Every Client Starts with an Audit
The audit is not optional friction. It is the trust-building step that lets the agency, the client, and InfraSteady agree on the current posture, the right support scope, and the permissions needed to move forward safely.
- • Repository security & vulnerability scan
- • Code quality & accessibility assessment
- • Infrastructure discovery & mapping
- • Recommended coverage level and permissions plan
Frequently Asked Questions
Why is there an agency launch fee?
InfraSteady helps define your support packaging, pilot structure, approval model, and branded rollout materials before client expansion begins.
What does monthly coverage include?
Coverage can include watch mode monitoring, dependency PRs, log analysis, triage, branded reporting, and limited human escalation. The right level depends on client complexity and approvals.
Do all client environments cost the same?
No. Standard-fit environments are easier to onboard and automate. Clients with weak telemetry, unclear ownership, or bespoke production access patterns may need enablement work or custom scoping.
Can I skip the client audit?
No. The audit is the default first step for every client environment because it reduces risk, clarifies support scope, and makes the permission conversation concrete.
Are reports white-labeled?
Yes. Reports, summaries, and support-facing outputs are designed to be used under your agency's brand.
What if a client needs deeper engineering work?
InfraSteady can scope optional L3 engineering or project work separately when an issue falls outside the agreed monthly support coverage.